FAQ
Find answers to common questions about our services.
Delivery time depends on the destination. For cities around Cilacap, we usually complete deliveries within 1-2 business days. For more distant areas, delivery time may be longer.
Yes, we accept heavy item shipments with a maximum capacity of 5 kg per package. Please inform us of the weight and size of the items before shipment to ensure the availability of appropriate vehicles.
You can track your package status through our mobile app or by contacting our customer service at 8123456789. We also send SMS notifications whenever there is a status update.
Yes, additional fees apply for shipping to remote areas in Cilacap. These fees are calculated based on distance and accessibility. We will provide detailed information about additional costs before you proceed with the shipment.
If your package is damaged or lost, please contact our customer service immediately. We will investigate the issue and provide compensation according to our company policy. Be sure to keep proof of damage or loss.
Currently, MAIGEIWO EXPRESS KAWUNGANTEN only serves domestic shipping within Indonesia. For international shipping, we recommend our experienced international logistics partner.
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